Last Updated on: 29th April 2023, 05:41 am
Amazon is one of the largest e-commerce platforms in the world, with millions of customers making purchases every day.
While buying products on Amazon is relatively easy, sometimes you might need to cancel an order due to various reasons.
Fortunately, Amazon has a simple and easy process for canceling an order. Here’s a step-by-step guide on how to cancel an order on Amazon.
Can I cancel an order before it is delivered?
Yes, you can cancel an order before it is delivered. The process for canceling an order before delivery is generally the same as canceling an order after payment, but the specific steps may vary depending on the seller and the product.
How To Cancel Ordre From the Website
Step 1: Go to Your Orders Page
The first step is to visit the Amazon website and log in to your account. Then, go to the “Your Orders” page, which can be found under the “Account & Lists” drop-down menu on the top right-hand corner of the screen. Here, you will see a list of all the orders you have placed on Amazon.
Step 2: Find the Order You Want to Cancel
Once you are on the “Your Orders” page, locate the order you want to cancel. You can search for it using the search bar, or you can scroll through your orders until you find the one you want to cancel.
Step 3: Click on “Cancel Items”
When you have found the order you want to cancel, click on the “Cancel Items” button located next to the order details.
If the order has already been shipped, this button will not be available, and you will need to follow a different process to return the item.
Step 4: Select the Items You Want to Cancel
After clicking on the “Cancel Items” button, you will be taken to a page where you can select the items you want to cancel. You can cancel the entire order or select specific items you want to cancel.
If you want to cancel specific items, check the box next to each item you want to cancel.
Step 5: Choose a Cancellation Reason
Next, you will need to choose a reason for canceling the order. You will be presented with a list of reasons, including “ordered by mistake,” “found a better price,” and “no longer needed.” Select the reason that best applies to you.
Step 6: Submit Your Cancellation
After selecting the items you want to cancel and choosing a reason, click on the “Submit Cancellation” button to complete the process.
Amazon will then send you an email confirming that your order has been canceled.
Step 7: Check Your Refund Status
If you have already paid for the order, Amazon will issue a refund to your original payment method.
The refund may take a few days to appear in your account, depending on your payment method and bank. You can check the status of your refund on the “Your Orders” page.
How to Cancel an Order from Amazon App
Step 1: Open the Amazon App
The first step in canceling an order on the Amazon app is to open the app on your smartphone or tablet.
You can do this by tapping on the Amazon app icon on your home screen or by searching for it in your app drawer.
Step 2: Go to Your Orders
Once you have opened the Amazon app, tap on the three horizontal lines in the upper left corner of the screen.
This will open a menu with several options. From this menu, select “Your Orders.”
Step 3: Select the Order You Want to Cancel
In the “Your Orders” section, you will see a list of all your recent orders. Scroll through the list to find the order that you want to cancel. Once you have found the order, tap on it to open its details.
Step 4: Cancel the Order
On the order details page, you will see a “Cancel items” button. Tap on this button to start the cancellation process.
You will be asked to select a reason for canceling the order from a list of options. After selecting the reason, tap on the “Cancel selected items” button to complete the cancellation process.
Step 5: Confirm the Cancellation
After you have canceled the order, you will see a confirmation message on your screen. The message will let you know that your cancellation request has been received and that you will receive a refund for the canceled items. You can also check the status of your cancellation request by going to the “Your Orders” section and looking for the cancelled order.
Canceling an order on Amazon is a simple and easy process that can be done in just a few clicks. Whether you ordered the wrong item, found a better price, or no longer need the item, Amazon makes it easy to cancel your order and get a refund. By following the steps outlined in this guide, you can quickly cancel an order and get your money back.