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How Does Amazon Plan to Fix Its Massive Returns Problem? » How Does Amazon Plan to Fix Its Massive Returns Problem?

How Does Amazon Plan to Fix Its Massive Returns Problem?

    Last Updated on: 29th March 2023, 08:51 pm

    Amazon Plan to Fix Its Massive Returns Problem

    The returns problem at Amazon is complex and multifaceted. One major issue is that many customers use Amazon as a showroom, browsing for products in-store before ultimately making their purchase online.

    This behavior can lead to a high rate of returns, as customers are more likely to return products that they haven’t physically seen or touched.

    The ease of returns on Amazon, with free shipping and no-hassle refunds, can encourage customers to make impulse purchases that they may later regret.

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